Our Frequently Asked Questions
If you use your fireplace often during the cold season, schedule a yearly cleaning and inspection to remove buildup and catch issues early. Light users should plan for at least every 1–2 years, since Texas weather and pests can still cause damage. If you notice smoke backup, odors, or debris, schedule an inspection right away.
Creosote is the dark, sticky soot that forms when wood doesn’t burn completely, and it clings to the inside of your chimney over time. It’s highly flammable, can create strong odors or breathing irritation, and contains chemicals similar to those found on old railroad ties and utility poles. Because it can spark chimney fires and isn’t great to breathe in, regular professional cleanings are the safest way to keep it under control.
Our chimney cleaning includes a full sweep of the firebox and flue to remove soot, debris, and creosote so the system vents properly. We also perform a safety inspection inside and outside the home to check for damage, moisture issues, missing caps, or nesting. If we find any existing concerns, we provide a clear on-site estimate so you know what needs attention and why.
Please avoid using your fireplace for 24 hours before your appointment so everything has time to cool down. This keeps the firebox, chimney parts, and surrounding materials safe to touch and lets the technician work without heat hazards.
Every safety inspection we perform is a full evaluation. This includes examining the firebox, flue, and the exterior of the chimney from both inside and outside the home. We check all accessible components so you receive a clear, accurate picture of your chimney’s current condition and safety.
When buying or selling a home, a dedicated chimney inspection is strongly recommended. General home inspections usually provide only a surface-level look for obvious damage or creosote, but they don’t evaluate the internal components in detail. A chimney inspection gives you a clear assessment of the firebox, flue, and exterior structure so you understand the true condition of the system before closing.
We block an hour for the service, when scheduled. It typically takes our technicians between 45-60 minutes per chimney.
Purpose: functionality + upgrade clarity
Gas fireplaces can stop turning on or staying lit for several reasons—such as fuel not reaching the unit, the pilot or igniter not firing, dead batteries, or safety sensors shutting it down. Most units are designed to turn off if something isn’t right, so if basic checks don’t solve it, it’s best to have a technician take a look.
In most cases, fireplaces have safety mechanisms that make them shut down if something isn’t right—so it’s best to have a technician check it out if basic troubleshooting doesn’t fix it.
Yes — we service both sides. We repair gas fireplaces when they’re not working properly, and we also handle installations when you’re adding or upgrading a unit.
Yes — gas logs can be installed in many existing fireplaces. It typically involves verifying that the fireplace and chimney are suitable, ensuring proper ventilation, and connecting to an appropriate gas supply. Once those boxes are checked, gas logs become a convenient way to get the look and warmth of a fire without hauling wood.
Purpose: preventative buying + problem validation
Yes — a chimney cap keeps out rain, animals, and debris while limiting moisture and odor issues. It’s an easy, affordable way to protect the chimney and prevent problems.
Yes — we can replace a rusted or damaged chase cover. This usually comes up when the existing metal starts to corrode, warp, or leak, which allows water to get inside the chimney structure. Replacing it helps stop moisture damage, staining, and premature wear on the chimney and fireplace components, especially after years of weather exposure.
Yes — inspections may recommend replacing a failing chase cover when rust or water intrusion is visible, since it helps prevent further moisture damage.
Animal or Critter in Chimney FAQs
Purpose: urgency + reassurance
If you hear an animal or pest in your chimney, safely close the damper to keep it out of your house, then call us. We’ll remove it, check for damage, and help prevent a repeat occurrence.
Installing a chimney cap, chase cover, or screen at the top of the chimney is the best way to block animals and pests from getting inside. Once secured, it keeps out squirrels, birds, and other critters year-round. Check our animal removal services.
Purpose: safety + performance
The most common early indicator of a clogged dryer vent is that clothes take noticeably longer to dry or come out still damp.
Yes — clearing built-up lint and debris improves airflow, which helps the dryer operate more efficiently and dry clothes faster.
Purpose: visible damage → long-term risk
Exposure to heat, rain, and freezing temperatures causes the masonry and crown to expand and contract, leading to cracks and deterioration over time. Without proper protection—like a chimney cap—water can enter the system and speed up mortar breakdown in the firebox and other areas. Check our brick repair and chimney crown repair services.
Yes — chimney cracks can allow water to enter the home, leading to interior leaks and moisture damage. They can also create pathways for smoke or fumes to move into walls or attic spaces, which is both a safety and air-quality concern.
Yes — evaluating the condition of the chimney flashing is included in an inspection, since damaged or improperly sealed flashing is a common source of roof and interior leaks.